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IQ Fulfillment values you as our client and recognizes that privacy is important to you and the customers you serve. We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. Changes in the Privacy Policy become effective immediately after the first posting of any revised version. To stay abreast of these changes, please regularly check our Privacy Policy. Beyond the Privacy Policy, your use of IQ Fulfillment is also subject to our Terms and Conditions.



A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.


Review the Privacy Policy:

IQ Fulfillment reserves the right to revise this policy fully or partially from time to time. Please review the privacy statement periodically for changes. Unless otherwise stated, our privacy policy applies to all information that we have about you.


Personal information we collect and record:

We want you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes the privacy practices of the IQholding Group Companies in connection with information that we collect through websites, applications, and other electronic media operated by us from which you are accessing this Privacy Policy, including and other websites owned or controlled by the IQholding Group Companies (collectively, the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “App”), through our social media pages that we control from which you are accessing this Privacy Policy (collectively, our “Social Media Pages”), through HTML-formatted email messages that we send to you that link to this Privacy Policy, and through your communications with us and when you use or benefit from our services (collectively, including the Websites, the Apps, our Social Media Pages, and all other similar electronic media (and other forms of communication) now existing and/or hereafter created the “Digital Platforms,” and together with offline channels, the “Services”).

By providing Personal and Other Information to us (or if you are a customer of one of our clients, by providing such information to us via the client), you agree to the terms and conditions of this Privacy Policy.


Sharing personal information:

The information that you share with us will be used for the regular operation of our e-commerce business such as:-

1 – Send you the new offers and services.
2 – Respond to your inquiries.
3 – Handle inquiries;
4 – Communicate with you about services offers.
5 – Enable third parties to carry out technical, logistical or other functions on our behalf.

We will not sell, publish or lease your personal information to third parties unless we have your permission or are required by the law of the country. Since the information is provided by the customer, if you come across any wrong information or update required regarding your information stored in the system, please contact us immediately via email or phone.

From our communication in such a case, you may contact such third party companies or if you wish to make us aware of a wrong information or un-subscription request, you may reach us via email or telephone.



We take reasonable measures to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. IQ Fulfillment retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, IQ Fulfillment deletes or anonymizes your information upon request.

Subject to applicable law, IQ Fulfillment may retain information after account deletion if there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute. Moreover, IQ Fulfillment will retain information if required to do so by applicable law; and/or in aggregated and/or anonymized form. IQ Fulfillment may also retain certain information if necessary for its legitimate business interests, such as fraud prevention.


Account Information

You may update, correct or delete your online account information at any time by logging into your account. You can edit the name, phone number and email address associated with your account through the Settings menu in IQ Fulfillment app. You can also look up your deliveries history in the IQ Fulfillment app. If you delete any account information, we may retain certain information as detailed above.


Device Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent and these platforms have different permission systems for obtaining your consent. You can opt out of receiving push notifications through your device settings.


Promotional Communications

You may opt out of receiving marketing or promotional emails from us by following the instructions in those emails. Please note that even if you opt out of receiving promotional emails, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.


Information You Create Using Our Services

When you access or use the Services, we automatically collect certain information created by you, including:

Location Information Depending on the IQ Fulfillment services that you use and your App settings or device permissions, IQ Fulfillment may collect your precise or approximate location information as determined through data such as GPS, IP address, and WiFi. If you label certain locations, such as “Home” and “Work,” we receive that information as well. If you are a driver or delivery partner, IQ Robotics collects location information when the IQ Fulfillment app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device. IQ Fulfillment may collect location information when the IQ Robotics App is running in the foreground. In certain regions, IQ Robotics may also collect this information when the IQ Fulfillment app is running in the background of your device if this collection is enabled through your App settings or device permissions.

IQ Fulfillment app users may use the application without enabling IQ Fulfillment to collect their location information. However, this may affect the functionality available on your IQ Fulfillment app. For example, if you do not enable IQ Fulfillment to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the delivery partner during delivery, even if you have not enabled IQ Fulfillment to collect your location information.


Contact Us

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting

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